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When tough problems arise,address the problem straight away by meeting with the staff in person (if physically possible),or send an email to set people’s expectations. Always pull on the side of hope,strength,perseverance,and compassion. Your job as a leader is to do whatever is required to meet the needs of your people–demonstrating that you appreciate them not only as workers but also as human beings. Lastly,don’t leave anybody hanging by heading radio silent.